Policies
What to know before you visit
Appointments
All appointments are one-to-one and by appointment only. Please book in advance through the website or contact Chloe directly.
Deposit
No deposit required.
Cancellation and rescheduling
Please give at least 24 hours' notice if you need to cancel or reschedule. No online payment or card hold is taken while online card storage is unavailable. Chloe reviews requests manually.
Refunds
Due to the nature of beauty treatments, refunds are not offered once a service has been completed. If there is an issue with a treatment, please contact Chloe within 48 hours to discuss it and, where appropriate, arrange a remedy.
Late arrival
Please arrive on time. Late arrival may mean the treatment has to be shortened or, if there is not enough time to complete it safely, the appointment may need to be rescheduled.
Patch tests
Patch tests are required for treatments where appropriate, such as tinting, and must be carried out at least 24 to 48 hours before the appointment.
Parking and arrival
Ten20 Beauty operates by appointment only. Free on-street parking may be available nearby. Please park considerately and avoid blocking driveways, alleyways, or access to neighbouring properties. Thank you for helping us respect our neighbours.
Gift vouchers
Gift vouchers are available. Contact Chloe to arrange one.
Questions about a policy?
Contact Chloe directly if you need clarification on any of these policies before booking.